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Appendix D: Troubleshooting Guide

Various messages can appear on the HandPunch’s display during hand veriﬁcation.

These messages are deﬁned in.

Table 20-17: Display Messages During Veriﬁcation

Message Deﬁnition

PLACE HAND The platen is ready to receive your hand for veriﬁcation.

ID VERIFIED You are veriﬁed, proceed.

REMOVE HAND Remove your hand and place it on the platen again. Follow

proper hand placement rules.

TRY AGAIN Your attempt was rejected. Repeat veriﬁcation following proper

hand placement rules.

ID REFUSED Your rejections exceeded the maximum number of tries allowed.

Wait until another employee has veriﬁed and try again or call

your supervisor.

ENTER ID You entered your ID number incorrectly or your access time is

restricted.

• If the display shows TRY AGAIN, you are not veriﬁed. You may have made an error

in entering your ID number or in placing your hand on the platen. Re-enter your ID

number and try again, taking care to follow proper hand placement rules (see page 50).

• If the display shows TIME RESTRICTION, you are not authorized to punch in at this

time. If this seems to be in error, contact your supervisor about time restrictions.

• After a pre-programmed number of denied attempts, an ID number will no longer be

accepted and the display will appear as follows.

• This is called a “lockout.” Before the rejected ID number can be used again, another

employee or a supervisor must successfully verify at the HandPunch.

• If you enter your ID number, but do not place your hand on the platen, the HandPunch

will time-out in about 25 seconds. You can immediately end this time-out by pressing

the key.

Display

Messages

During

Veriﬁcation

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